FAQ

Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
Orders typically arrive within 7-14 business days after processing. Processing time is 1-3 business days. Please note that delivery times may vary depending on your location and current demand.

Where do you ship from?
We work with trusted suppliers primarily located in the US and Canada to ensure quality and reliable delivery.

Do you offer international shipping?
Currently, we ship within Canada and the United States. We're working on expanding to more countries soon!

How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's journey to your door.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery for damaged or incorrect items. Items must be unused and in their original packaging. Please contact us to initiate a return.

What if my item arrives damaged?
We're so sorry if that happens! Please contact us within 48 hours of delivery with photos of the damage, and we'll arrange a replacement or full refund.

Can I exchange an item?
Yes! If you'd like to exchange an item for a different size, color, or product, please contact us and we'll help you arrange that.

Orders & Payment

What payment methods do you accept?
We accept all major credit cards, debit cards, and Shop Pay for a fast, secure checkout experience.

Is my payment information secure?
Absolutely! We use Shopify's secure payment processing, which is trusted by millions of businesses worldwide. Your information is encrypted and protected.

Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible. Once an order is processed and shipped, we won't be able to make changes.

Product Questions

Are your products good quality?
Yes! We carefully curate our collection and work only with trusted suppliers who meet our quality standards. Each item is selected to bring beauty and functionality to your home.

Do you offer product warranties?
Product warranties vary by item. If you have questions about a specific product's warranty, please reach out and we'll provide details.

Can I see more photos of products?
All available product photos are shown on each product page. If you need additional information or have specific questions about an item, feel free to contact us!